Please read the following terms and conditions carefully before booking a vehicle.
The minimum age required to rent a car is 20 years (completed) with a valid driving license.
Valid Driving License, Passport / Office ID / Aadhaar Card must be produced in original at the time of vehicle delivery.
Failure to provide the required original documents may result in cancellation of the booking and forfeiture of the booking amount, subject to a minimum one-day rental charge.
Only the person under whose name the booking/reservation is made can collect the vehicle after verification of the required documents.
The minimum rental duration is 24 hours from the booking pickup time selected online.
The vehicle must be returned to the same location from where it was picked up.
Original RC, Insurance, All India Permit, Fitness Certificate, PUC, and self-drive documents copy.
Spare Tyre, Jack, MP3 Player, and standard tools will be provided with the vehicle.
Fuel will be provided on a point-to-point basis. The vehicle must be returned with the same fuel level as provided at pickup.
Booking extensions are subject to vehicle availability. Failure to extend the booking officially may result in a penalty of 50% of the total extended fare in addition to the actual rental charges.
If the vehicle is returned after the scheduled drop time:
All repair and damage costs shall be borne by the user.
If damages exceed the security deposit amount, insurance claims may be filed subject to company discretion. Charges not covered under insurance, including tyres, windshield, accessories, interior damage, towing/crane charges, etc., will be recovered from the user.
The company's damage assessment shall be final.
Replacement vehicles are subject to availability and provided only within city limits in case of mechanical issues.
For breakdowns outside city limits, replacement may not be provided. Equivalent rental charges may be refunded as per company policy.
All traffic fines and challans during the rental period shall be borne by the user.
The company reserves the right to recover pending challans received after the rental period through online payment methods.
In rare situations where the booked vehicle is unavailable, the company may modify the booking.
If the proposed changes are unacceptable, a full refund will be issued. The company shall not be liable for any direct or indirect losses arising from such modifications.
No refund will be provided for unused rental duration if the vehicle is returned before the scheduled booking period ends.
Vehicles must not be used for carrying pets, goods, or materials that may damage or dirty the vehicle interiors/exteriors.
A surcharge of 30% of the cleaning/repair cost will apply for excessive dirt or damage.
Bookings cancelled on or after the pickup time, or failure to collect the vehicle within 2 hours of pickup time, will be treated as a No Show.
In such cases, the full booking amount will be forfeited and a fresh booking will be required.
In the event of misuse, the customer will be fully liable for any damage to the vehicle, including third-party losses. The following activities are considered misuse of the vehicle.
As per Supreme Court regulations for new commercial vehicles, customers may drive up to 80 km/h where speed governors are fitted. For other vehicles, the maximum speed limit is 120 km/h.
Customers are responsible for paying all traffic fines, challans, or violations incurred during the rental period.
Customers must not remove, replace, or alter any spare parts of the vehicle.
In case of emergency, the customer must contact the company and act according to instructions provided.
A penalty of ₹5000 plus the actual spare part cost will be charged for unauthorized changes.
Damage caused due to driving on rough terrain or continuing to drive with a punctured tyre will be charged to the customer.
Charges will include tyre replacement cost, towing charges, and other applicable service charges.
Customers must immediately stop using the vehicle and inform the company if the car is damaged in an accident.
Any additional damage caused by continuing to drive the damaged vehicle will be fully borne by the customer.
Carrying arms, ammunition, banned substances, or illegal items inside the vehicle is strictly prohibited.
Commercial use of the vehicle including product promotions, goods transport, or sales activity is also prohibited.
Violation will attract a penalty of ₹5000.
Applying stickers, branding, paint, or advertisements on the vehicle without company approval is prohibited.
A penalty of ₹5000 will apply.
Tampering with GPS devices or any equipment installed in the vehicle is strictly prohibited.
A penalty of ₹5000 along with statutory charges, if applicable, will be imposed.
Customers deliberately driving the vehicle through flooded or waterlogged areas will be liable for all repair costs and spare part replacement charges.
Submission or use of fake, forged, or tampered documents is strictly prohibited.
A penalty of ₹5000 along with statutory charges will be imposed.
Customers are not permitted to drive the vehicle into restricted, unauthorized, or government-banned areas.
Vehicles are geo-fenced. Entering prohibited regions including:
will attract a penalty of ₹10,000.
Customers must return the vehicle only to a company representative or authorized person.
Failure to do so may result in a penalty of ₹5000 plus recovery charges if applicable.